Shipping policy

At Rosentio, we aim to keep delivery simple and transparent. We currently deliver within the United Kingdom only and offer free standard UK shipping on all orders, with no minimum purchase required.

1. Order Processing

Orders are normally processed within 1–3 business days (Monday–Friday).

Orders placed after 5:00 PM (UK time) will begin processing on the next business day.

Orders are not normally processed or dispatched on weekends or UK public holidays.

2. Delivery Time

Once your order has been dispatched, estimated delivery within the UK is approximately 7–10 business days (Monday–Friday).

Delivery times are estimates and may vary depending on your location, the carrier and circumstances outside our reasonable control.

3. Free UK Shipping

We offer free standard shipping on all UK orders, with no minimum spend required.

There are no additional standard shipping charges added at checkout for eligible UK orders.

Rosentio does not currently offer international delivery.

4. Dispatch Confirmation & Tracking

Where tracking is available, you will receive a dispatch confirmation email containing your tracking information once your order has been shipped.

If you have not received your dispatch or tracking information after the expected processing period, please check your spam or junk folder before contacting us.

For assistance, contact:

Email: support@rosentio.com
Phone: +44 7862 679057

5. Delivery Delays

Delivery may occasionally take longer than expected due to carrier delays, high-volume periods, public holidays, weather conditions or other circumstances outside our reasonable control.

If your order has not arrived within 10 business days after dispatch, please contact us with your order number so we can investigate.

6. Delivery Address

Please ensure that your delivery address is complete and accurate before submitting your order.

If you notice an error after ordering, contact us as soon as possible. We will make reasonable efforts to assist before dispatch, but address changes cannot be guaranteed once an order has entered processing or has been shipped.

We cannot accept responsibility for delivery problems caused solely by incorrect or incomplete address information supplied by the customer, subject to your applicable statutory rights.

7. Lost or Damaged Parcels

If your parcel appears to be lost or arrives damaged, please contact us as soon as possible with your order number and relevant details.

Our customer service team will review the issue and provide appropriate assistance.

8. Business Information

Trading Name: Rosentio
Legal Business Name: ROYYAL FREEDOM LTD
Company Registration Number: 08367972
Registered in: England and Wales

Registered Office:
ZRS, Building NLBP
Oakleigh Road South
New Southgate, London
N11 1GN
United Kingdom

Email: support@rosentio.com
Phone: +44 7862 679057
Customer Service: Monday–Friday, 9:00 AM–5:00 PM (UK time)