Privacy policy

Rosentio (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, share and protect personal data when you visit rosentio.com, place an order or contact us. We process personal information in accordance with applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

1. Information We Collect

Depending on how you use our website, we may collect:

  • Your name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Order and transaction information
  • Payment confirmation and related transaction details
  • Communications you send to our customer service team
  • IP address, browser, device and technical information
  • Website activity and browsing information collected through cookies and similar technologies

Payment information is processed securely by our payment service providers. Rosentio does not intentionally store complete credit or debit card numbers on its own systems.

2. How We Use Your Information

We may process your personal information to:

  • Process, manage and deliver your orders
  • Provide order confirmations and delivery updates
  • Handle returns, refunds and customer service requests
  • Respond to questions and enquiries
  • Operate, maintain and improve our website
  • Help prevent fraudulent or unauthorised transactions
  • Maintain the security of our website and services
  • Comply with accounting, tax and other legal obligations
  • Send marketing communications where you have provided consent

Where marketing is based on your consent, you can unsubscribe at any time.

Depending on the circumstances, our legal bases for processing may include performance of a contract, legitimate interests, compliance with legal obligations and your consent.

3. Sharing Your Personal Information

We may share personal information with trusted service providers where necessary to operate Rosentio, including:

  • Shopify and ecommerce service providers
  • Payment processors
  • Delivery and fulfilment providers
  • Website hosting and technical service providers
  • Analytics and advertising services, where applicable
  • Professional advisers or authorities where required by law

We do not sell your personal information.

We only share information where reasonably necessary for the relevant service or where otherwise permitted or required by law.

4. International Data Transfers

Some service providers may process personal information outside the United Kingdom.

Where required by applicable data protection law, appropriate safeguards will be used to protect personal information transferred internationally.

5. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, accounting and regulatory requirements.

Order and transaction records may generally be retained for up to six years where required for tax, accounting or legal purposes.

Marketing information may be retained until you unsubscribe or withdraw your consent, subject to any information we need to retain to respect that request.

6. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Request restriction of processing
  • Object to certain processing
  • Request data portability
  • Withdraw consent where processing is based on consent

To exercise your rights, contact us at support@rosentio.com.

You also have the right to raise a complaint with the Information Commissioner’s Office (ICO) if you have concerns about how your personal information is handled.

7. Cookies

Rosentio may use cookies and similar technologies to operate the website, remember preferences, understand website usage and support relevant functionality.

Where required, you can manage your cookie preferences through the options provided on our website.

Further information may be provided in our Cookie Policy.

8. Security

We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Data Controller

For the purposes of applicable UK data protection laws, the data controller is:

ROYYAL FREEDOM LTD T/A Rosentio
Company Registration Number: 08367972
Registered in: England and Wales

Registered Office:
ZRS, Building NLBP
Oakleigh Road South
New Southgate, London
N11 1GN
United Kingdom

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services or legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

11. Contact Us

For privacy-related questions or requests, please contact:

ROYYAL FREEDOM LTD T/A Rosentio
Email: support@rosentio.com
Phone: +44 7862 679057
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM (UK time)