FAQ

What is Rosentio?

Rosentio is a UK online store offering a selection of products for customers across the United Kingdom. We focus on providing a simple and reliable online shopping experience with clear pricing, free UK shipping and customer support.

How do I place an order?

Choose the product you would like to purchase, select any available options, add it to your basket and proceed through checkout. Once your order has been successfully placed, you will receive an order confirmation by email.

What payment methods do you accept?

We accept the secure payment methods displayed as available at checkout. Available payment options may vary depending on your device or payment provider.

Do you offer free shipping?

Yes. We offer free standard shipping on all UK orders, with no minimum purchase required.

How long does delivery take?

Orders are normally processed within 1–3 business days.

Once dispatched, estimated UK delivery is approximately 7–10 business days.

Please see our Shipping Policy for further information.

Do you deliver outside the UK?

No. Rosentio currently delivers within the United Kingdom only.

Can I track my order?

Where tracking is available, you will receive tracking information by email after your order has been dispatched.

If you have not received your dispatch information after the expected processing period, please contact our customer service team.

What is your returns policy?

Eligible products may be returned within 30 days of delivery.

For change-of-mind returns, customers are normally responsible for return postage. If an item arrives damaged, defective, incorrect or not as described, please contact us so we can provide an appropriate solution.

Full details are available in our Returns & Refunds Policy.

Can I exchange an item?

Yes, where appropriate and subject to product availability.

Contact us with your order number and details of the item you would like to exchange, and our customer service team will provide further instructions.

When will I receive my refund?

Once your return has been received, inspected and approved, your refund will be issued to the original payment method within 7 business days.

Your bank or payment provider may take additional time to make the funds available.

How can I contact Rosentio?

Our customer service team is available:

Email: support@rosentio.com
Phone: +44 7862 679057
Hours: Monday–Friday, 9:00 AM–5:00 PM (UK time)

We aim to respond to enquiries within one business day.

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