Cancellation Policy

This Cancellation Policy explains how you can cancel an order placed with Rosentio through rosentio.com.

Before Dispatch

You may request to cancel your order free of charge before it has been dispatched.

Please contact us as soon as possible at support@rosentio.com and include your order number.

Orders are normally processed within 1–3 business days, so we recommend contacting us promptly if you wish to cancel.

If we are able to cancel your order before dispatch, any payment already made will be refunded to your original payment method within 7 business days.

After Dispatch

Once an order has been dispatched, we may no longer be able to cancel the shipment.

However, eligible customers may still exercise their statutory cancellation rights, including the applicable 14-day cooling-off period under the Consumer Contracts Regulations 2013.

Rosentio also offers a 30-day return period for eligible products, giving you additional time to request a return after delivery.

Please follow the instructions in our Returns & Refunds Policy if your order has already been dispatched or delivered.

How to Request a Cancellation

To request an order cancellation, contact us with your order number:

Email: support@rosentio.com
Phone: +44 7862 679057
Customer Service: Monday–Friday, 9:00 AM–5:00 PM (UK time)

We will confirm whether your order can still be cancelled.

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Cancellation Policy

Before Dispatch

After Dispatch

How to Request a Cancellation

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